Contributed By
Lawrence Quek, AS Team
In order for us to be an effective communicator, we need to understand the 5W1H of communication.
Why is there a need for communication ?
There are ten causes for communications, they are namely :
(1) Giving Effective Praise that portrays sincerity and generates motivation and enthusiasm.
(2) Delivering Criticism without creating confrontation and conflict
(3) Conducting or participating in effective Performance Review sessions
(4) Conducting or participating in an effective Interview for a new job or promotion
(5) Making an Apology that touches the heart and convinces the mind.
(6) Asking Effective Questions to probe for facts and provoke for ideas.
(7) Arguing without Offending
(8) Communicating to Build Rapport and Create Trust
(9) Communicating to Create Collaboration and Engagement
(10) Communicating to Resolve Conflict and Reach Agreement
What are the ways and means of communication ?
There are several ways and means of communications, they are :
(1) Telephone
(2) SMS
(3) E-Mail
(4) Face to face
(5) Verbal
(6) Non-verbal
There are several ways and means of communications, they are :
(1) Telephone
(2) SMS
(3) E-Mail
(4) Face to face
(5) Verbal
(6) Non-verbal
Who are we communication with ?
It is important for us to know the person we are speaking with, we need to use different communication method for different type of peoples. If we are communicating with our superiors or subordinates, it is best to call them to talk to them personally, instead of emailing them. They are usually “bombarded” with email, and they are too busy to reply their email within a short period of time.
It is important for us to know the person we are speaking with, we need to use different communication method for different type of peoples. If we are communicating with our superiors or subordinates, it is best to call them to talk to them personally, instead of emailing them. They are usually “bombarded” with email, and they are too busy to reply their email within a short period of time.
When we are speaking to our friends, it is usually in a very friendly environment, and we can speak about all sorts of things. If we have an “issue” to be resolve, it is best to meet face to face, rather than communicating over the phone, as it is easier to solve the “issue”.
The most common type of communication methods are verbal and non-verbal communication, and it is the method which peoples are communicating unknowlngly.
When is the time to communicate ?
There are always times to eat, times to think, times to sleep, times to rest, and times for any other things. Do we need to have appropriate time to speak and to communicate ? There are so many things to settle within a day, and our mind can only focus one things at anyone time. It is best to plan a meeting time for office matters, as we can gather all relevant persons together to solve the “issue” we are facing, as it is more productive and efficient.
There are always times to eat, times to think, times to sleep, times to rest, and times for any other things. Do we need to have appropriate time to speak and to communicate ? There are so many things to settle within a day, and our mind can only focus one things at anyone time. It is best to plan a meeting time for office matters, as we can gather all relevant persons together to solve the “issue” we are facing, as it is more productive and efficient.
Where are we speaking ?
We can communicate anytime, anyplace and anywhere, but the environment in which we are communicating is very important. If we are talking about non-confidential “issue”, we can discuss them outside the conference room. If we are discussing “issue” which is confidential and related to company “issue”, it is best to discuss them in the conference room, or any room which has all four walls seal. You will never know who are the peoples surrounding you !
We can communicate anytime, anyplace and anywhere, but the environment in which we are communicating is very important. If we are talking about non-confidential “issue”, we can discuss them outside the conference room. If we are discussing “issue” which is confidential and related to company “issue”, it is best to discuss them in the conference room, or any room which has all four walls seal. You will never know who are the peoples surrounding you !
How to communicate effectively ?
While we acknowledge that we need to communicate effectively, to avoid being misunderstood, and to be understood, it important to use all the communication skills that we have acquire through our daily life. Usage of appropriate words in appropriate times and in appropriate places is equally important. Our facial expression, our body language, and our vocal variety have to be use in an appropriate manner to avoid being misunderstood. By doing so, we have less “fire fighting” work to be done in our daily lives.
While we acknowledge that we need to communicate effectively, to avoid being misunderstood, and to be understood, it important to use all the communication skills that we have acquire through our daily life. Usage of appropriate words in appropriate times and in appropriate places is equally important. Our facial expression, our body language, and our vocal variety have to be use in an appropriate manner to avoid being misunderstood. By doing so, we have less “fire fighting” work to be done in our daily lives.
Understand more on verbal and non-verbal communication skills in Communication Mini Series (Part 3) : Verbal and Non-Verbal Communication Skills
No comments:
Post a Comment